The three-pack problem of shoes has always been a difficult point for consumers to safeguard their rights. Although the city’s “Three Guarantees†rule for footwear products has been introduced for a full decade, the results of the survey conducted by the reporter in the past few days show that it is possible to fully understand that the “Shoes†Three Guarantees stipulate that there are less than 20% of consumers, and that some businesses have three guarantees for footwear. The shrinkage is a serious source of consumer protection rights.
The reporter interviewed 20 consumers randomly on Binjiang Avenue yesterday morning. Among them, only four consumers who can accurately answer the three-package rule in footwear and have a replacement period of 15 days have only four consumers. Nearly half of the consumers only know about ordinary people. The repair period of the shoes is one month, and the repair period of the leather shoes is three months. However, the specific retirement period and replacement period are not fully understood or answered incorrectly. The rest of the consumers said they did not understand the specific deadlines. Nearly 70% of consumers expressed their understanding that the source of the Three Guarantees Footwear Policy is the Three Guarantees Regulations that are printed on the back of the sales order. Nowadays, businesses often print the footwear Three Guarantees on the back of the sales order. However, the reporter further discovered in the investigation that it was the three-pack contract of shoes printed on the back of the merchant sales order, which led to few consumers who fully grasped the three-pack regulations for footwear.
According to a survey conducted by the reporter, the three-pack contract for footwear printed on the back of the sales order and the “three-bag†provision for footwear products issued by this city are mainly shrinking in two ways, shortening the three-pack period privately. , unauthorized increase the return threshold. According to the reporter’s “three-bag rule for footwear†issued by the “Tianjin Consumers’ Association†on the back of a shoe sales slip, “The quality of leather shoes, broken bottoms, and cross-sections within seven days of the sale of leather shoes is stated. The operator shall be responsible for the free exchange of new shoes of the same type." The "Three Guarantees Regulations on Footwear" of Tianjin City clearly stipulates that "the sale of leather shoes within 15 days of open rubber production, broken within a month, The quality of broken bottoms, cross-sections, etc. during the period of falling out or 'three guarantees' (three months for leather shoes during the Three Guarantees period) is expected. Operators should be responsible for free replacement of new shoes of the same type or refunded at the original price."
In addition, the reporter found on the back of another shoe sales order that its three-bag policy states: “The upper is naturally fractured, fracture occurs within a quarter of the outsole and the original position is repaired twice or more. Quality problems remain. Baohuan, if the replacement does not have the original shoes, the original number before the return," compared to Tianjin, "on the footwear," the "three guarantees" provisions, the three bags of regulations are broken off, open plastic, out with the decolorization, etc. Can be excluded, replaced the situation, to improve the consumer return policy.
In this regard, the Consumer Association responsible person to remind consumers: merchants shrinking the three bags of provisions is an invalid clause, consumers do not have to be business owners to develop their own three bags of regulations confused, if you do not understand the legal knowledge of rights can call consumption The activist phone 12315 asked for help.
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